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FAQ
Frequently Asked Questions
Quick answers to common questions
How do I reset my Odoo password?
To reset your password, go to the login page and click "Reset Password". Enter your email address and you'll receive a link to create a new password. If you don't receive the email, check your spam folder or contact your administrator.
What are your support hours?
Our standard support is available Monday to Friday, 9 AM to 6 PM (your local timezone). Premium support customers have access to 24/7 emergency support. For critical issues outside business hours, please use our emergency hotline.
How long does it take to get a response?
Response times depend on your support tier and issue priority. Critical issues: 1-2 hours. High priority: 4 hours. Normal priority: 24 hours. Low priority: 48 hours. Premium customers receive priority response times.
Can I upgrade my Odoo version?
Yes, we offer Odoo version upgrades as part of our services. The process involves database migration, module compatibility testing, and customization updates. Contact our sales team to get a quote and timeline for your upgrade project.
Do you offer training for my team?
Yes! We offer comprehensive training programs including on-site training, virtual workshops, video courses, and custom training tailored to your specific Odoo setup. Visit our Training Center (SMTC) for more information.
How do I request a new feature or customization?
For feature requests and customizations, please submit a ticket with the category "Feature Request". Our team will review your requirements, provide a quote if applicable, and discuss the implementation timeline with you.
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