Privacy Policy

1. Information We Collect

We collect information in several ways:

Information You Provide:

• Name, email address, phone number, and company information
• Billing and payment information
• Account credentials and preferences
• Communications and support requests
• Project requirements and documentation

Information Collected Automatically:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referral sources and search queries
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

• Provide and improve our services
• Process transactions and send related information
• Communicate about products, services, and updates
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve user experience
• Comply with legal obligations
• Protect against fraud and unauthorized access

3. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who assist in operating our business (hosting, payment processing, analytics)
• Business Partners: With your consent, for collaborative services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure data centers with physical access controls
• Regular security audits and monitoring
• Employee access controls and training
• Data backup and disaster recovery procedures

5. Cookies and Tracking

We use cookies to enhance your experience. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@soft-magic.com

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and legal requirements.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

11. Contact Us

For privacy-related inquiries:

• Email: privacy@soft-magic.com
• General Inquiries: info@soft-magic.com
• Website: Contact Page